I’m totally new to K9 Mail, but I generally understand how to set up a email account within a client app. However, I’m struggling to set up a BT email account with K9. The app confirms that it finds my host and that all the details are correct, but when I add the password, I get the following error message. Does anyone have any idea what might be wrong? I have checked the internet connection is OK. I’m guessing it might not be an issue with K9 as I have tried another client app and that also failed, but with a different message.
Are you able to try again later to rule out a temporary server issue?
If the issue continues, can you please log a new issue ticket on github.
Please capture a debug log and attach with the report. You can find a guide for this here. Developers will be limited in the help they can offer without this.
Although I thought it had worked, all that had happened was that it located my account on my ISP server and downloaded all the folders, but there are no emails in them. So I’m still a bit stumped. Any further help you can suggest will be most appreciated.
Thank you. Unfortunately, I had already removed my account from the app and tried to reinstall it and now I’m back at square one where it can’t even connect to the ISP server . As I did yesterday I shall keep trying through the day and see if it works. I appear to be having general network connection issues, although I’m connected to wifi, I’m not getting anywhere near the speed that I should be, despite being only 8 foot from the router. It’s a completely new device and OS to me so I’m really struggling to get to grips with it. Thank you for your patience.
I have managed to get K9 to retrieve my emails (from a different email address), so I know the app is working, but it will not send messages. I have tried a couple of test emails from K9 to my alternative email address and they are just sitting in the Outbox. I get an error message on the home screen telling me that it can’t send messages as mailbox doesn’t exist. Any ideas?
My network issues appear to be resolved. I have checked my SMTP settings (I’m now trying to set up a yahoo account in K9) and I have everything as Yahoo lists. The only difference being ‘Authentication’. Yahoo website just says ‘Yes’, but K9 gives me:
None, Normal Password, Encrypted Password, Client Certficate or OAuth 2.0
I think I have tried all of them but still no luck.
The messages are still sitting in my outbox and the only error message I have is on my lock screen notifications. This message says “Failed to send some messages. Request failed: Mailbox unavailable”
But it doesn’t tell me which Mailbox it is referring to, the outgoing one or all the recipients.
. As I did yesterday I shall keep trying through the day and see if it works. I appear to be having general network connection issues, although I’m connected to wifi, I’m not getting anywhere near the speed that I should be, despite being only 8 foot from the router. It’s a completely new device and OS to me so I’m really struggling to get to grips with it. Thank you for your patience. 