RoadRunner - Spectrum E-Mail Changes this month

Support
1

The last e-mail i received on K-9 from my oh.rr.com account was 3/30. Changes were made within their system and i can receive e-mail at their site, but cannot send or receive those e-mails at yours. I tried to match their settings on their site on your site, but it isn’t working.

If you have any suggestions, please let me know. Thanks.

2

Hi @Jlmccr

Can you check what imap and Smtp settings are applied.

Navigate to …

  • (Imap): Settings > account > fetching mail > incoming server
  • (Smtp): Settings > account > sending mail > outgoing server

Spectrum’s website states the below settings.

  • Username: Your full Spectrum-provided email address
  • Password: Your Spectrum-provided email password
  • SSL: On
  • Protocol: IMAP
  • Incoming Port: 993
  • Outgoing Port: 587
  • Requires Authentication: Yes, or checked

Port 587 is the common port for StartTLS, so select this rather than SSL/TLS on the SMTP outgoing server page.

Can you test without any VPN, Antivirus or Security app enabled on your phone.
Ref: This reply to a user with similar Spectrum issues on Mozilla support here.

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