When I receive messages the text in the message does not show, I’m sure it used to. If I select ‘download complete message’ or ‘show pictures’ I still get no text. I do see the name of the sender & my e-mail address with the title of the message at the top of the screen. Is there a setting I should change to show the whole message.
I can’t see any text in the messages either. Reinstallation has not hepled
Is this an issue on:
- some messages
- all messages
- messages from specific senders?
What is your K-9 message theme set to?
- light
- dark
- system (if so, what is that set to)?
If you initiate a forward, can you see the original message’s text in the composer view?
What version of K-9 are you using?
[Please always include the K-9 version when reporting issues.]
1 Like
njeyaakili, thanks for your reply.
The issue is with all messages.
Theme is light.
If I try forward I can’t see the original message text.
How do I find the K-9 version?
When I installed K-9 originally I think I just accepted default settings & didn’t try to customise it.
stu, have you found an answer to this problem yet?
@Nigh, no soory I haven’nt. I am using a different email client at the moment
@ Njeyaakili: all messages – light – didn’t try – newest version
My mail text has started showing again after about 3 months with no text. I have not changed any settings, no updates that I am aware of, it just came back.
I guess I spoke too soon. The mail was displaying OK for a few days, now it’s gone again.
Hello,
I have this problem too, the message body is not shown, buttons for attachments are. Also, the button ‘download full message’ does not show the message text. But the first lines are shown in the messages list just fine.
I experience this issue since some weeks out of nowhere with the old version 5.008 on Android 8.0.0 (Samsung Galaxy S7). Then I updated k9 to version 5.6 and then 5.733 which did not fix this. Switching between light and dark mode does not fix it either.
It seems that it might be system related. I am using k9 from the F-Droid.org store.
Thanks for any advice on how to debug/fix this!
This may just be a coincidence but, I had a problem with my phone not connecting with my car hands free. I realised that the phone Bluetooth kept turning off & searched for a fix. The fix involved going into Bluetooth settings & clearing the cache then rebooting the phone. My mail message text now appears in full when I open the message.
I had this problem, too, 2 months ago. Digging around, I found it might have to do with “Webview”. Updating Webview, followed by switching my device off/on actually did the trick.
1 Like
By the way, the problem returned today and I solved it in the same way.
Hello,
I experienced the empty mail message view, too.
It solved for me by clearing the file cache of the Android System WebView in the system apps settings, and a reboot of the phone.
Kind regards
Joachim Werner
I ran into this issue as well, using K9 version 6.603 installed from the Play Store on Oct 12, 2023. I can add one data point.
In my case, I had recently switched time zones from GMT-7 (MST) to GMT+1 (CET). After roughly a day, I stopped seeing messages in K-9 Mail.
I cleared the Android System WebView cache and rebooted the phone and the problem disappeared - until I switched back from GMT+1 to GMT-7, at which point the problem reoccurred after about a day in the new time zone.
Clearing the WebView cache and rebooting again appeared to fix things up.
Hi… I have a problem to see the content of a specific sender… I bought a cold wallet… Safepal and I have problems only to see emails from this sender (safepal) shop-noreply@safepal.io I have grapheneos in my Google pixel 8 pro.
I can’t see anything. No text nor pictures… All the field is white
it sounds like your sender may be setting text and background colors incorrectly in the, i assume, html-based message:
I can’t see anything. No text nor pictures…
All the field is white
if you start a forward of the message what do you see in the body of the forwarded part?
under /settings/general settings/display try changing your theme to “dark” and see if that helps.